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Shipping

 Australia Wide 

 IN STORE PICK UP

IN STORE PICK UP - FREE 

We advise if you select In store pick up as your shipping option to come in store and try on the style, or pick up your style asap to make sure there is no delay incase of a return. Our Pick Up Location for all orders is as follows:

1040 Main Road, Eltham 3095

EXPRESS SHIPPING

EXPRESS DELIVERY WITHIN AUSTRALIA - $13.80 AUD 

On despatch of any item (both domestic and international) the customer will receive an automated email alert generated by Australia Post advising that their parcel has been scanned into the postal system and is in transit. Please note that sometimes these alerts can end up in the Junk Mail folder. If you do not receive this alert please check the Junk Mail.

  • You must place your order by 1:30pm (Australian Eastern Daylight Savings Time) on any business day for potentialnext business day delivery. Please note that next day delivery is not guaranteed by Australia Post however in most cases, orders are delivered the following day in major cities and regional areas excluding WA and NT
  • Orders placed prior to 1.30pm Friday will in most cases be delivered the following Monday (above exceptions apply)
  • Orders placed after 1.30pm Friday will be despatched the following Monday.
  • Orders placed on weekends and public holidays will be dispatched on the next available business day.
  • Goods will only be delivered on business days; no deliveries are made on weekends or public holidays. Exceptions to this include extended days (Saturdays) during December to coincide with the Xmas delivery period.
  • We do not provide 'return labels'. Customers must return their items for refund or exchange at their own expense.
  • Goods may not be delivered next day due to circumstances (such as adverse weather, strikes, natural disasters, system failures ie internet or postal service etc) beyond the control of Venus & Mars or Australia Post.
  • As we are not responsible for lost and stolen packages we have added a choice of Signature On Delivery Options for an additional fee. We highly recommend this selection for extra cover on your Order. The extra cover is calculated whist checking out. 

International Shipping

REGISTERED POST

Venus & Mars deliver World wide. Depending on the weight; Orders are dispatched via registed international shipping via Australia Post. Please allow five to ten business days for processing and delivery. We post all items in stock within 1 working day however, Australia post handles the goods and subject to the destination results in the delivery time frame. Please visit Australia Post to find out more details on your region. International Shipping requirs an additional cost of $35.00+ depending on Location. Please contact us via phone or email to find out the required shipping cost for your zone or proceed to checkout which will give you the price guide.  

 

IMPORTANT INFORMATION 

Shipping and handling costs are not refundable. You are responsible for the cost of returning goods. Please note Venus & Mars is not responsible for lost or stolen Packages, or any items that are returned to us in error. Ensure you package your return to prevent any damage to the items. Any goods returned are your responsibility until they reach the Venus & Mars Head Office Eltham. Orders must be placed before 1:30pm to ensure it is shipped that Business Day.

 

 

 

 

 

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