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Returns

(Please Note: ArchFashion Return Request's must be made via the ArchFashion Website. Please follow the instruction's via their online Return's Page > )

REQUEST YOUR RETURN >

Returns Information
 
REFUNDS
We completely understand that you may receive your order and discover your purchased goods are not the right fit or not exactly what you were after. Please do not panic as you can get a full refund upon returning your order within 7 days from the date of dispatch. As all orders will be shipped express; you should receive your order within 1-2 business days, please try the garment on as soon as possible in case you need to notify us of your return. Please try and notify us within 1-2 days of receiving your order to avoid missing the 7 day return period. Once you have notified us (via the Venus & Mars Online Returns Portal) of your intention to return the goods we will respond with an RA within 2 Business Days. As soon as we receive your return with your authorized RA we will issue you a full refund and notify you via email. If you have any questions about refunds please contact us as we are more than happy to guide you through this process. This policy only applies to Full Priced Items. Please read the important information below as there are T&CS that need to be met to receive a full refund.  
To obtain a refund you must meet these return policies;
  • Goods must be returned within 7 days of purchase with the original receipt
  • Item was not purchased at sale/promotional price
  • Item is not an accessory, hosiery, lingerie or swimwear
  • Item has not been worn, washed, used, soiled or damaged by the customer
 
EXCHANGES
We completely understand that you may receive your order and discover your purchased goods is not the right fit or not exactly what you were after. Please do not panic as we have over 200 current styles to choose from. Once you have notified us (via the Venus & Mars Online Returns Portal) of your intention to return the goods we will respond with an RA within 2 Business Days. As soon as we receive your return we will pack your desired exchange and send it via the original postage method. If you have any questions about exchanges please contact us as we are more than happy to guide you through this process. 
Exchanges // excluding final sale items. A handling fee of $13.50 will need to be paid.
 
CREDIT NOTES
We completely understand that you may receive your order and discover your purchased goods is not the right fit or not exactly what you were after. Please do not panic as Venus & Mars Online Credit Notes last for 6 months which gives you 2 seasons worth of new styles! Once you have notified us (via the Venus & Mars Online Returns Portal) of your intention to return the goods we will respond with an RA within 2 Business Days. As soon as we receive your return we will issue you a Online Credit Slip with a coupon code to be used within the checkout of Venus & Mars Online. If you have any questions about Credit Notes please contact us as we are more than happy to guide you through this process. If you already have a credit note with Venus & Mars Online and need to extend the expiry date please notify us via email before the original credit note is expired and the Head Office team will review your request and get back to you within 48 hours. 
  Credit Note // excluding final sale items. 
 
IMPORTANT INFORMATION
Items must be returned to our office within 7 days of original dispatch date. Please use the Venus & Mars Online Returns Portal to request your return >
All returns must be sent back in a tracked satchel and we recommend express post to avoid missing the 7 day cut off period. If the returned package is not received we do not take responsibility on lost or stolen goods. Returns must be received in original condition - unworn, unwashed, with all tags still attached. Returned items not received in their original state will be automatically returned to the customer. Venus & Mars reserve the right to reject a return if we conclude it is not in the original condition. In the rare event that a return is rejected the decision is final.
If a order was placed via Arch Fashion and is being returned, please follow the instructions via the ArchFashion Returns Page >
 Order's placed and purchased with a Credit Note cannot be returned for a Refund. If you have purchased an item over the credit note amount you can only get a refund for the amount that used on top of your credit note.
Sale Orders are final and are not valid for returns.

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