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 IMPORTANT INFORMATION | RETURNS

Items must be returned to our office within 14 days of original dispatch date and notification via email of your intention to return before item is sent as a Returns request slip will be needed on all returns. All returns must be sent back in a tracked satchel, if the returned package is not received we do not take responsibility on lost or stolen goods. Returns must be received in original condition - unworn, unwashed, with all tags still attached. Returned items not received in their original state will be automatically returned to the customer. Venus & Mars reserve the right to reject a return if we conclude it is not in the original condition. In the rare event that a return is rejected the decision is final. If an item is being returned, notification via email of your intention to return must be sent to returns@venusandmars.com.au. A returns slip will then be issued to you via email and you will need to state your action desired (refund/ credit note or exchange). Please place the returns slip in your package. Please note if a credit note is used for an online order you are only authorized to return your item for another credit note or exchange. If you have purchased an item over the credit note amount you can only get a refund for the amount that used on top of your credit note. Returns are limited on Sale Items / Please contact us to be sure the sale item you are purchasing can be returned. 

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